Macy’s to expand online distribution center


Macy’s will expand its online distribution center in Goodyear, Arizona, to help manage continued sales growth as part of its omni-channel strategy.

The 600,000 sq ft center, which opened in 2008, will expand to 960,000 sq. ft. Construction will begin this summer and the facility will become operational in spring 2014. The company is planning to invest more than $35 million into the project.

Chief omni-channel officer RB Harrison said: “Macy’s omni-channel strategy has helped us to accelerate sales growth — from a combination of stores and online — in recent years as we position our company to serve customers no matter wherever, however and whenever they prefer to shop.

“Our online fulfillment centers, as well as the 500 Macy’s stores that will be equipped to fulfill orders by the end of 2013, handle customer orders placed online, as well as ship products to customers who shop in stores that may not stock the specific product they need. Through our omni-channel strategy, we can access the total inventory of our company for every customer.”

The Goodyear distribution center employs more than 500 workers. Employment is expected to grow to more than 625 staff with the expansion.

“Going forward, it is important that our systems and facilities continue to develop so we have the capacity to continue to serve customer demand and grow sales. Goodyear already is a state-of-the-art fulfillment center, and this expansion will allow us to scale up its capabilities to handle the higher level of volume expected in the years ahead,” Harrison added.

Macy’s also has fulfillment centers in Martinsburg, West Virginia; Portland, Tennessee and Cheshire, Connecticut.

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