Is PCI (Payment Card Industry) compliance a big scam?

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Q: Can you please help me understand what I need to do for PCI compliance? I know it’s important to secure data, but I can’t help but think that PCI is a scam, just a way for vendors to grab money out of my pocket without any measurable return. A: Sure, and I understand. PCI […]

Explaining credit card interchange plans

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Q: Can you explain credit card interchange plans and if they can save me money? I am currently being charged different rate tiers (such as Qualified, Mid-Qualified, and Non-Qualified rates) and my fees seem to keep going up each year. What is my best course of action? A: Once upon a time, credit card processors […]

Getting started with social media

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Q: I am trying to get a handle on how much time and effort I should spent in social media initiatives and what kind of return on investment I could expect. Frankly, it’s hard to know where to start. Any suggestions? A: Social media is obviously is a hot topic today for retailers. There has […]

Preventing Credit Card Fraud

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Q: I got hit with a few large chargebacks last year from fraudulent sales at both my store and on my website. Could you give me an update on all the ways I can prevent credit card fraud at my store and website so I can avoid those losses in the future? A: Sure, fraud […]